Connect Telegram
Create a bot with BotFather, paste the token in settings, and use the generated share link once the bot is live.
Use this guide when you want a lower-friction public chat entry point and already have a bot draft ready.
Create the Telegram bot in BotFather
Every Telegram bot starts with BotFather — Telegram's official bot management service. You will create a bot there, copy its token, and paste it into Meerlume.
Open BotFather
In Telegram, search for @BotFather (look for the verified checkmark) and start a conversation. Send the command /newbot to begin.
Choose a display name
BotFather asks for a name — this is the friendly name customers will see in the chat header, for example "RoadReady Bookings". It can contain spaces.
Choose a username
Next, pick a username. It must be unique across all of Telegram and must end in bot, for example roadready_booking_bot. If your preferred name is taken, try adding your business name or location as a prefix.
Copy the token
Once the username is accepted, BotFather replies with the bot token — a string in the format 123456789:AABBcc.... Copy the entire string; you will paste it into Meerlume.
Keep the token private
Anyone with the token can control the bot. Do not commit it to version control or share it publicly. If a token is ever exposed, revoke it immediately by sending /revoke to BotFather and reconnecting with the new token.
What happens during connection
The connection flow checks the token with Telegram, resolves the bot username, and registers the webhook automatically. You should not need to configure the webhook manually.
If the token fails
Use the token from BotFather exactly as issued. Invalid or outdated tokens are rejected before the channel is stored.
Related guides
Continue with the next part of the setup once this step is stable.
Preview drafts and publish
Test the conversation before it goes live, understand the draft/live split, and publish only when the workflow is ready.
Connect WhatsApp
Set up a Meta developer app, gather three credentials from the API Setup panel, and connect your WhatsApp Business number from bot settings.
Triage submissions in the inbox
Read what customers sent, change status, reply or take over the chat, approve or reschedule bookings, and archive — keep follow-up moving without getting buried.