Channels1 min read

Connect WhatsApp

Prepare the Meta side first, gather the required credentials, and then connect the WhatsApp Business channel from bot settings.

Use this guide when the flow is ready and you want to connect the WhatsApp number customers should message.

Prepare the Meta side first

Create or use an existing Meta Business account.
Create a Meta developer app and add the WhatsApp product.
Accept the required WhatsApp setup terms in the Meta dashboard.

Collect the credentials you will paste

Phone Number ID for the connected WhatsApp number.
WABA ID for the WhatsApp Business Account.
Access Token with the access needed for connection.

The settings dialog walks through the same sequence: Meta setup, credential collection, then the final connection step.

After the channel is connected

Once connected, WhatsApp becomes one of the live channels shown for the bot. Publish the latest draft before traffic starts if you still have unpublished flow changes.

Deploy order

A good sequence is: finish the draft, preview it, publish it, then connect or verify the live channel.

Related guides

Continue with the next part of the setup once this step is stable.

Preview drafts and publish

Test the conversation before it goes live, understand the draft/live split, and publish only when the workflow is ready.

Connect Telegram

Create a bot with BotFather, paste the token in settings, and use the generated share link once the bot is live.

Create your first bot

Start from a plain-language description or a template, generate a first draft, and understand what guests can do before signing up.