Website chat, self-service bookings and share links

A Meerlume bot can now answer on your own site as a website chat widget: paste one script tag and the same bot that replies on Telegram and WhatsApp replies there too, into the same inbox.

The widget's colours and greeting are set from the bot's Website chat tab, and the channel is available on Starter and above.

Customers who book through a Meerlume bot on WhatsApp or website chat can now reschedule or cancel their own appointment inside the conversation, instead of messaging you to ask.

The booking confirmation carries the options, and any change they make shows on your calendar straight away. Telegram bots have offered this since launch.

Every published Meerlume bot now has a short share link and a matching QR code, so you can send customers to your Telegram or WhatsApp bot from a menu, a shop window, an email signature or a link in bio.

Download the code as PNG or SVG, or print it straight from the share dialog. The link belongs to the bot, so it keeps working when you add or change channels.

The Meerlume share link now has a switch per channel, so a bot that is live on Telegram, WhatsApp and website chat can still offer customers just the one you want them to use.

Switch a channel off and the share page stops listing it, without unpublishing the bot or breaking any QR code you have already printed.