WhatsApp bots for orders & commerce
Not every business needs a website cart. A WhatsApp bot takes the order — items, quantities, delivery or pickup — and lands it as a structured ticket the kitchen, florist, or warehouse can act on.
What order & commerce bots do
These bots replace the back-and-forth of taking an order in DMs. The customer browses items, picks quantities, chooses delivery or pickup, and confirms. The order arrives in your inbox as a structured record — not a screenshot of a chat to decode.
Recurring orders are first-class: the same customer can re-order weekly produce, water bottles, or office supplies in three taps. Delivery scheduling and pickup windows are part of the flow, not an afterthought.
Flow shapes this category covers
Order conversations are predictable — the bot keeps the structure tight so the kitchen or warehouse gets clean tickets.
Menu / catalog browsing
Items grouped sensibly with prices. Customers pick from a fixed list instead of typing free-form.
Quantity & customization capture
Quantities, sizes, dietary preferences, gift-card notes — collected before the order leaves the chat.
Delivery vs. pickup
Branch on choice, capture address or pickup time, surface delivery fees and cutoffs (orders before 3pm same-day).
Recurring orders
Same customer, same order, weekly. The bot remembers the basics and confirms the details before each delivery.
Payment intent capture
Pay-on-delivery, link, transfer, or in-person. The bot captures the choice and routes to your payment channel of choice.
Why WhatsApp for this category
Local food, retail, and recurring delivery customers across Europe and the US already message businesses on WhatsApp to order. The bot turns those messages into a clean order the kitchen or warehouse can act on.
Where this shape pays off
Categories where the order flow is the daily operation, and a bot saves real hours.
Home kitchens & local food
Daily menu, quantities, delivery before a cutoff, pickup window if not. Same shape covers Japanese pre-orders, weekly meal-prep plans, and home-cooked delivery.
Florists & gift shops
Occasion, budget range, preferred flowers, delivery time, optional note card. Same-day cutoffs handled in the conversation, not after the order arrives.
Custom bakeries & cookies
Item type, serving size, flavor, occasion, pickup date — with required notice (48 hours, etc.) enforced in the flow.
Wholesale & recurring B2B
Repeat customers re-order without a phone call: products, quantities, delivery date, account-manager note. Saves the rep an inbox of identical 'usual order, please' messages.
Order intake FAQ
Ready to launch
Stop reconstructing orders from screenshots.
Browse the order templates and pick the closest shape — home kitchen, florist, bakery, wholesale. Edit the menu and rules, connect WhatsApp.
Other use cases
Booking & Reservations
Booking & reservation bots on WhatsApp
Real bookings on WhatsApp — service, resource, and time slot in one chat, calendar built in.
Support & FAQ
Customer support & FAQ bots on WhatsApp
Deflect repeat questions on WhatsApp without losing the customer who actually needs a human.
Quotes & Intake
Quote & project intake bots on WhatsApp
Capture project details on WhatsApp before any human prepares a quote.